Booking Policies

(Effective as of May 2025. This is the most updated version and supersedes any previous policies.)

Booking Process & Next Steps

1. Booking

• Visit picapicastudios.com and select your preferred package from our menu of services.

• Fill out all the necessary event details in the booking form.

• We will discuss the details of your templates, backdrop, design pegs, add-ons (if any), and other requests after you placed your order! We’ll send further instructions through the same email thread to guide you on the next steps.

• Please note: Changes can still be made after booking, but additional charges may apply for extra requests.

2. Payment

• Settle the 50% downpayment (or full amount, if preferred) through our available payment channels to reserve your package & date. Payment options will be sent after you place an order at checkout.

• We only accept Instapay transactions. For Pesonet payments, processing will only begin once the amount is reflected in our account.

• The remaining 50% balance must be fully paid before your event starts. You can transfer payment through online banking or cash on the day of the event.

• Please note: Changes can still be made after booking, but additional charges may apply for extra requests.

3. Confirmation

• Once you place an order, you’ll receive a confirmation email with your Order Number.

• Kindly reply to that email with a copy of your proof of payment (screenshot).

• We will review and respond within 12 hours to confirm your booking. If you haven’t received a reply by then, feel free to nudge us through FB, IG, or Viber with your Order Number!

• Once we confirm your date and time, event details, and package, we’ll officially begin preparations for your event.

• We’ll also send further instructions through the same email thread to guide you on the next steps. Don't worry — if you prefer, we can also agree on your preferred messaging app and continue the conversation outside of email for easier coordination.

• Important: Your booking is only officially confirmed once we have received and acknowledged your downpayment.

Rescheduling Policy

• You may reschedule your event once without additional fees if you notify us at least 3 days before your event date.

• Subsequent reschedules will incur an additional rescheduling fee.

• Requests less than 3 days before the event will also be subject to a rebooking fee (subject to availability).

• Rescheduling is dependent on Pica Pica Studios’ availability on your preferred new date.

Cancellation & Refund Policy

• No refunds on the downpayment within the lock-in period of 15 days before your confirmed booking date.

• For cancellations made before the 15-day lock-in period: A 10% service fee (based on your package cost, excluding add-ons) will be deducted from the refund amount to cover administrative and processing costs.

• Custom work (backdrops, printed materials, templates, etc.) that has already started production is non-refundable.

• Refunds are processed within 3-5 business days after confirmation.

• Emergency situations (e.g., medical emergencies) may be considered for exceptions to the no-refund policy within the lock-in period. Valid proof and management approval are required.

Promotions & Discounts Policy

• Please make sure to apply any discount codes at checkout! Discounts can’t be added anymore once your booking is finalized and paid.

• Promotions, discount codes, and special offers cannot be stacked unless explicitly stated.

• Promotions are valid for the specified period only and cannot be extended unless otherwise announced by Pica Pica Studios.

• If you reschedule a booking that was made under a promotion, the discounted rate may no longer apply if the promo period has ended.

Force Majeure

In case of cancellations due to unforeseen circumstances beyond control (e.g., extreme weather, natural disasters, emergencies), we will:

• Offer a free reschedule (subject to availability), or

• Issue a full credit for future use within 1 year without any added fees.